At our store, your satisfaction is our top priority. We aim to provide high-quality products and a smooth shopping experience. However, if you’re not completely satisfied with your purchase, we’re here to help. Please read our detailed refund policy below:
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused and in its original condition.
- The product must be returned in its original packaging.
- The return request must be made within 3 days of receiving your order.
- Proof of purchase (such as order number or invoice) is required.
Non-Refundable Items
Refunds will not be applicable for:
- Items that have been used, opened, or damaged after delivery.
- Products not in their original packaging.
- Items purchased during special promotions or clearance sales (unless defective).
Refund Process
- To initiate a refund, please contact our support team through the “Contact Us” form or email.
- Once your request is received, we’ll review it and inform you about the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 7–10 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 24 hours of receiving your order. Provide clear photos of the product and packaging so we can quickly resolve the issue with a replacement or full refund.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- First, check your bank account or credit card statement.
- Then, contact your bank or payment provider — it may take additional time for the refund to be officially posted.
- If you’ve done all this and still haven’t received your refund, please reach out to our support team for further assistance.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, contact our support team for guidance.